Secured Recovery

Secured Recovery  is a repossession company dedicated to providing collateral recovery services with the highest levels of professionalism and excellence. Secured Recovery adds value with experience and highly trained account managers. Secured Recovery's continuous education in the vendor management and information technology teams is the key to our success. We empower a national repossession agent network experienced and educated in the repossession industry.

Secured Recovery has a slogan called, “cultural adaptation”, which means we understand each client has a different culture and different goal. In order for ultimate success Secured Recovery must adapt to the needs of the client first and present these goals to each of Secured Recovery's account managers and repo agents in the field. Our clients face liability issues on a daily basis and it’s our job to prevent or resolve each issue and inform all concerned parties immediately. Communication and resolution breeds success in the collateral recovery industry.

Protecting the interest and image of our client in the field is our highest priority. Secured Recovery's account managers receive one-on-one sessions and weekly meetings discussing client feedback and ways to improve communication. Account managers continuously educate the repo agent every time verbal contact is made. Repo agents receive daily updates via e-mail and the Secured Recovery website. Both clients and repo agents can contact Secured Recovery 24 hours-a-day/7 days-a-week using our website or telephone number answered by a management team member, not an answering service. Secured Recovery feels this is a crucial aspect when managing repo agents in the field.